• Black Instagram Icon

©2019 by Luscious Hair Lab.

OUR POLICIES

Service as It Should Be

By using our web site, you agree to these Terms of Use. LUSCIOUS HAIR LAB reserve the right to change these terms and conditions without notice, therefore please check before making a purchase.


Introduction

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full.   


License To Use Website

Unless otherwise stated, LUSCIOUS HAIR LAB and/or its licensors own the intellectual property rights in the website and material on the website.  Subject to the license below, all these intellectual property rights are reserved.


Payment

At this time, LUSCIOUS HAIR LAB only accepts payments through Paypal. 


Tracking Your Order

Once your payment has cleared, you will receive an e-mail when your order has been processed (this may take up to 48 hours). You will receive a second confirmation e-mail once your order has shipped which may include your tracking number and a link to follow the journey of your package. Custom Orders may take longer than the regular delivery process.


Cancellation

An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment. 


Refund/Return Policy

We will provide a refund on unopened and unused in a resalable condition within five (5) days of the date that you receive your product, along with any other items / free gifts received with it, for an exchange or refund. For returns, please notify us within two (2) days of receiving your order via email only. You must include your name and address with a copy of your purchase invoice along with your reason for the return. Items must be returned in a resalable condition and will not be accepted back if worn or opened. Please understand, human hair products are a hygienic product. We always take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety reasons. Postage charges will apply if exchanged for another item, in order for us to send the new product. Shipping costs for returns & exchanges are your responsibility to ship back to LUSCIOUS HAIR LAB. Please note that refunds/exchanges for merchandise returned without contacting LUSCIOUS HAIR LAB within two days of receipt of product,  will be denied and the return will not be accepted.


Refunds 

Refunds will be issued within 7 working business days of receiving a return or cancellation request. Refunds will only be issued if customer has complied with the Refund/Return Policy. (See, Refund/Return Policy for details). A refund will be issued to your original payment method after we have received, inspected and confirmed that the returned product was not opened and taken out of the packaging or used.


Shipping And Handling 

LUSCIOUS HAIR LAB will send all parcels to the address provided in the "ship to" part of the order process.

Processing takes up to 7 business days, with an additional 2-5 days for shipping. Express shipping is available upon request and at an additional cost.  International shipping may take an additional 7-10 days.


Product Availability

All products are subject to stock availability. If a product ordered is not readily available, LUSCIOUS HAIR LAB will contact the customer within 24-48 hours of the payment of their order.  


Products 

LUSCIOUS HAIR LAB will not be held responsible for the way in which you use the product or products that you have purchased from our website once it has left our warehouse. LUSCIOUS HAIR LAB will not be held responsible if any hair is put in incorrectly, cared for incorrectly or damaged due to the following - perming, coloring, or cutting. LUSCIOUS HAIR LAB recommends you read all instructions before use. We recommend using Sulfate Free shampoo on our products.  


Custom Orders

Custom Orders may take longer than the regular delivery process. Following the order and payment of a custom order, LUSCIOUS HAIR LAB will send an email with the anticipated delivery date.  

    

Hair Care

LUSCIOUS HAIR LAB products are 100% Indian Human Hair, so you can treat the product just as you treat your hair. Our products will last up to 6 - 12 months or longer, with normal wear. You can curl them, straighten them and use styling products on them just as you would your own hair. We recommend using sulfate free products. The better you take care of your product from LUSCIOUS HAIR LAB, the longer the hair will last.


How To Contact Us

If you have any comments or questions about an order, or our products in general please contact us at contact@luscioushairlab.com.


Applicable Law

By visiting our web site, you agree that the laws of the State of New York will govern these Terms of Use and any dispute of any sort that might arise, without regard to principles of conflict of law.