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©2019 by Luscious Hair Lab.

FAQS

How Can We Help?

WHAT IS VIRGIN HAIR?

Virgin hair is hair that is completely unprocessed. The hair has not been premed, dyed, colored, bleached, or chemically processed in any way. Virgin hair comes from a single donor with all the cuticles intact, running in the same direction. This hair has not been exposed to any hash agents. Luscious Hair Lab indian virgin hair comes directly from the best temple sources in India and is carefully selected to make the best possible raw human hair extensions.

WHAT IS THE DIFFERENCE BETWEEN INDIAN VIRGIN HAIR AND INDIAN VIRGIN REMY?

Both hair come from a single donor with all the cuticles intact, running in the same direction and are top quality hair.  Remy is lightly processed to ensure that the cuticle is aligned in the same direction and to provide variety of styles and color.

WHAT IS THE DIFFERENCE BETWEEN WEFTED AND BULK HAIR?

Wefted hair is hair that is sewn or bonded into a track used for weaving. Professional hair wefting machine is used to secure our Luscious Hair Lab indian virgin hair onto a track and world-class glue products are used to ensure perfect adhesion to prevent hair shedding. Bulk hair is unwefted loose hair that is used for braiding and many other hair extension styles.

CAN THE HAIR BE COLORED?

Our hair comes in its natural state, which is dark brown (1B-2) it can be colored without worry or damage to the virgin hair. Luscious Hair Lab can also provide customize color orders.

HOW MUCH BUNDLES OF HAIR SHOULD I ORDER?

Depending on the length of the hair we recommend:
Lengths 12-16 inches (2 bundles)
Lengths 16-22 inches (3 bundles)
Lengths 22 and above (3 or more bundles)

WHAT KIND OF LACE DO YOU USE FOR YOUR CLOSURES?

We provide silk and lace closures.

HOW LONG WILL THE HAIR LAST?

With the proper care your hair can last over a year. We recommend that you use a high quality Sulfate-Free shampoo and a rich moisturizing conditioner. We suggest not using a leave in conditioner it will create build-up leaving the hair heavy. Thoroughly rinse out your hair and leave it to air dry.

WHAT IS YOUR SHIPPING POLICY?

All orders require a mandatory 3-day processing time. Delivery is 5-10 business days depending on the shipping option. Processed and out of stock hair will have a longer delivery time; you will be informed via email once order is placed.

WHAT IS YOUR RETURN POLICY?

NO RETURNS, EXCHANGE ONLY. We strive to provide our Luscious Hair Lab customers with the best quality virgin hair. We exercise a very strict quality control process. The item must be mailed in it's original form, undamaged, unaltered, unworn with all tags and packaging included. Item must be shipped back within 7 days. Customers must notify us via email at contact@luscioushairlab.com within 48 hours to inform us that they wish to exchange an item. If we do not receive any notification from the customer within this timeframe an exchange will not be granted.